Refund policy

Return and Refund Policy

Due to the nature of our health and beauty products, we are unable to accept returns or exchanges on opened or used items for hygiene and safety reasons.

Damaged or Defective Items

If your order arrives damaged or defective, please contact us at jennifer@kusurusa.com within 7 days of receiving your order with photos of the damaged item and packaging. We will arrange a replacement or issue a full refund at our discretion.

Incorrect Items

If you receive an item different from what you ordered, please contact us within 7 days and we will send the correct item at no additional cost or issue a refund.

Order Cancellations

Orders can be cancelled within 24 hours of placement. After 24 hours, the order may have already been processed and shipped, and cancellation is no longer possible.

Refund Processing

Approved refunds will be issued to your original payment method within 5–10 business days. Shipping costs are non-refundable unless the return is due to our error.

How to Request a Return or Refund

To initiate a return or refund request, please contact us at jennifer@kusurusa.com with your order number and a description of the issue.